DraftKings Casino Sign Up Offer, Canada Login and How to Delete Your Account

The DraftKings casino sign up offer, the login and the steps to delete an account all depend on which province you are in. DraftKings serves only Ontario and Alberta, each through its own regulated site, and the minimum age is 19 in Ontario and 18 in Alberta.

This page covers registration, signing in by app or browser, what to do when a login fails, and how to close or deactivate your account. DraftKings' Canadian help pages could not be read from outside Canada on 23 October 2026, so where a step comes from general good practice rather than DraftKings' own terms, we say so.

DraftKings casino sign up offer and registration

We could not verify a DraftKings Canada sign up bonus for either province, so we do not quote one. Any offer you see should appear in the app or on the Canadian site while you are in Ontario or Alberta; one seen on a US page does not apply.

DraftKings registration in Canada follows the steps any regulated site requires:

1. Be in Ontario (19+) or Alberta (18+). No other province is served.
2. Open the right site or app. On iPhone that is DraftKings Casino - Real Money or DraftKings Sportsbook & Casino; on other devices, the browser site.
3. Enter your legal name, date of birth and address exactly as they appear on your ID.
4. Complete the identity check the site asks for before depositing or withdrawing.
5. Read the sign-up offer's terms before opting in, then set a deposit limit.

DraftKings Canada login: app or browser

The DraftKings Canada login works through either iOS app or the browser. The combined Sportsbook & Casino app has been on the Canadian App Store since 19 May 2022 and names Ontario and Alberta as the provinces where it is live. An Android listing for Canada was not confirmed, so Android users should use the browser.

When the login fails

• Wrong province site: Ontario accounts belong to casino.draftkings.com and Alberta accounts to draftkings.com. An account opened in one province's site is not described anywhere as working on the other.
• Outside the province: in Canada, DraftKings is registered only in Ontario and Alberta, so do not expect to play from elsewhere.
• App version: update the app, or switch to the browser to see whether the problem is the app.
• Password or verification: use the reset option on the sign-in screen, and finish any pending identity check.

DraftKings' Canadian support channels could not be verified, so look for the help section in the app before you need it.

Identity checks before your first withdrawal

DraftKings' own list of documents for Canadian players could not be read, so we cannot tell you exactly what it asks for or how long its checks take. What is safe to prepare in advance, for any provincially regulated casino:

• A valid government photo ID in the name you registered with.
• A recent document showing your current address in Ontario or Alberta.
• Proof that the payment method you use is in your own name.

Having these ready means a withdrawal request is less likely to sit waiting for a document. If the app asks for something you do not have, ask support what it will accept instead before you deposit more.

How to delete a DraftKings account

How to delete a DraftKings account is a frequent search, and the Canadian terms on closure could not be read for this review. These steps are general good practice for any regulated casino account, not DraftKings' own procedure:

1. Withdraw your balance first. Cancel any pending bets or bonuses that would hold funds.
2. Find the account or responsible-gaming settings in the app; many sites offer closure or a time-out there.
3. Contact support in writing if no option appears, and state clearly that you want the account closed.
4. Ask for confirmation of the closure and of what happens to any remaining balance and personal data.
5. Keep the reply with its date.

Whether you search "how to delete DraftKings account", "how do I delete my DraftKings account", "how to close DraftKings account" or "how to deactivate DraftKings account", the answer is the same: ask the operator, Crown DK CAN Ltd., directly through the app and get the result in writing. If you hold accounts in both provinces, close each one separately.

Closing, deactivating or self-excluding

These three words mean different things at most casinos, and the difference matters:

• Closing or deleting ends the account, but it may be possible to reopen it or open a new one later.
• Deactivating or a time-out pauses access for a set period.
• Self-exclusion is a formal request to be blocked for a fixed term, which the operator is expected to honour.

If you want to delete a DraftKings account because your gambling feels out of control, self-exclusion protects you better than a closure. Ask DraftKings what self-exclusion options it offers in your province. Our responsible gambling page lists free, confidential support in Ontario and Alberta, and the full DraftKings review covers licensing and the apps.